Membership Cancellation Survey

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Name *

First

Last

Email *

How long had you been using the subscription / service?

• Less than a month
• 1-6 months
• 1-3 years
• Over 3 years
• Never used

How often did you use the subscription / service?

• Once a week
• 2 to 3 times a month
• Once a month
• Less than once a month

Overall, how satisfied were you with the subscription / service?

• Very satisfied
• Satisfied
• Neutral
• Unsatisfied
• Very Unsatisfied

What was the primary reason for canceling your subscription / service?

• No longer need it
• It didn't meet my needs
• Found an alternative
• Quality was less than expected
• Ease of use was less than expected
• Access to the service was less than expected
• Customer service was less than expected
• Other

If other, please specify

Would you use the product / service in the future?

• Definitely
• Probably
• Not sure
• Probably not
• Definitely not

Would you recommend our product / service to colleagues or contacts within your industry?

• Definitely
• Probably
• Not sure
• Probably not
• Definitely not

What could we do to improve our subscription / service?

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