Oaktree People Solutions

The Growth Brief – November 2026: AI Is Not Your Competitive Advantage. What You Do With It Is.

Vannie — Tue, 10 Nov 2026 07:15:52 +0000

THE GROWTH BRIEF · NOVEMBER 2026 · ISSUE 57

“AI should not replace you. It should expand what you are capable of achieving.”

Inside This Month: Artificial Intelligence & Business Growth

From human potential to intelligent execution: rethinking how businesses grow, compete and perform.

AI Is Not Your Competitive Advantage. What You Do With It Is.

Artificial intelligence is changing how businesses operate, make decisions and compete. But adopting AI is not the same as creating value from it. The real opportunity is to build a business that thinks more strategically, operates more efficiently and makes better use of its resources.

The question is not simply whether your business should explore AI. It is whether you are using it to solve the problems holding your business back.

The Entrepreneur’s AI Advantage

Work smarter: Reduce repetitive administration and make more time for customers, strategy, and business development.
Understand your business: Organise information, spot patterns, and ask better questions about performance.
Improve customer engagement: Research customers, tailor communication, and develop relevant marketing content.
Strengthen execution: Turn ideas into plans, draft procedures, and organise workflows.
Build capacity: Use technology to support work that would otherwise consume scarce time and resources, with human oversight.

The opportunity is not to automate everything. It is to identify where intelligent assistance can make the greatest difference.

How Is Your Business Utilising AI?

Pause and consider these five questions:

Which recurring business task consumes the most time without creating sufficient value?
Where are you making decisions without reliable, organised information?
Which customer experience could be improved through faster, more relevant responses?
What could your team achieve if it spent less time on repetitive work?
How will you measure whether AI is actually improving your business?

Your answers should determine your AI priorities, not the pressure to follow a technology trend. The commercial test is simple: What has improved because you introduced AI?

Measure the change in time spent, cost incurred, quality delivered, customer experience, conversion, productivity, or another outcome that matters to your business. Protect confidential information, verify outputs, and ensure people remain accountable for consequential decisions.

The Human Advantage Remains Essential

AI can generate options. It cannot assume your full responsibility for choosing wisely. Your knowledge of your customers, understanding of your market, ethical judgement, relationships and willingness to take responsibility remain central to sustainable business success. The strongest entrepreneurs will not necessarily be those using the most AI tools. They will be those who know where technology adds value, where human judgement is indispensable, and how to combine the two.

November’s Growth Challenge

Choose one recurring business challenge. Identify one AI-supported way to address it. Test it for 30 days, compare the results against your starting point and decide whether it deserves a permanent place in your operations. Do not measure progress by how much AI you use. Measure it by what your business can do better.

Leaders Shaping the Future: Meet Rani Bisal

Global Transformation Leader | AI Pioneer | Power Quotient (Pty) Ltd

Technology creates possibility. Leadership turns it into progress.

Two decades. Four continents. Rani Bisal has been building AI into real businesses since 2009, long before it became a boardroom buzzword. From engineer to CTO to transformation leader, she has seen why most transformations fail: they forget the people.

Beyond Technology: Transform the Business, Not Just the Systems

New software changes nothing on its own. Real transformation rewires processes, unleashes people and moves the numbers.

In an April 2025 interview with The Executive Lens, Bisal explored how technology adoption, employee development and business performance rise or fall together.

The Future Is PI: Powerful Intelligence

AI brings the power: speed, scale, pattern. Humans bring the intelligence: judgement, context, conscience. Neither wins alone. Together, that’s PI.

Four Rules for Businesses Exploring AI

Problem first. Tech second. If you can’t name the pain, don’t buy the tool.
Don’t automate the mess. Redesign the work.
Bring your people with you. Transformation done to people fails. Done with people, it flies.
If it doesn’t move a number, it’s a hobby. Tie every AI move to a measurable result.

Leadership in the AI Era

AI is a leadership decision before it is a technology decision. Balance automation with human judgement. Use data responsibly. Measure what matters. The goal isn’t to adopt AI. It’s to build a business that adapts, performs and grows.

Our takeaway: The future won’t belong to companies with the most AI. It will belong to leaders who pair machine power with human intelligence, and execute.

Read more: The Executive Lens | Rani Bisal, a philanthropic leader and global business transformation strategist.

Behind the Scenes: ie360 — High Touch. High Tech.

Welcome to the world of phygital.

What if business growth did not require entrepreneurs to choose between technology and human support? Many businesses need to identify what to prioritise, find the right expertise, prepare for funding, reach suitable markets and turn advice into action. Technology can improve access; human expertise provides context. The opportunity lies in connecting the two.

Phygital combines physical, human-centred engagement with digital capabilities to create a more connected experience.

The ie360 Ecosystem: Four Pathways to Growth

Learn & Grow: Build business capability through structured learning and guided development.
Solutions: Explore expertise to address operational, financial, people, and business challenges.
Market Opportunities: Identify potential buyers, commercial opportunities and routes into new markets.
Get Funding: Strengthen funding readiness and explore suitable capital opportunities.

Sustainable growth requires more than inspiration. It requires capability, systems, relationships and the ability to execute.

Why Phygital Matters for Entrepreneurs

A digital platform can make support more accessible, but access alone does not guarantee progress. Entrepreneurs still need to set priorities, interpret information, make decisions and act consistently. Human support without connected information and processes, meanwhile, can be difficult to scale.

A phygital model combines the reach of technology with the relevance of human expertise. It connects an entrepreneur’s needs with practical resources while retaining the human context behind each business. For ecosystem partners, it can also help connect programmes and support services more coherently.

From Hustle to Structured Growth

Resilience is valuable, but it should not mean operating without systems. Founders should not have to rely on memory for every task, personal networks for every opportunity, or repeated trial and error for every decision. Growth becomes more sustainable when the right support, processes and relationships are available at the right time.

Phygital is not simply putting a service online. It is designing a better connection between people, information and action.

EXPLORE THE ECOSYSTEM

DOWNLOAD THE FULL NEWSLETTER (PDF)

The Growth Brief – October 2026: What Does It Mean to Be Funding Ready?

Vannie — Fri, 16 Oct 2026 09:35:43 +0000

THE GROWTH BRIEF · OCTOBER 2026 · ISSUE 56

“Funding success doesn’t start when you submit an application. It starts when you build a business that gives funders confidence to invest.”

DOWNLOAD THE FULL NEWSLETTER (PDF)

What Does It Mean to Be Funding Ready?

Being funding ready means having the systems, strategy, and leadership required to effectively manage and deploy capital. Funders want to know:

Is the business financially disciplined?
Does the leadership team have the capability to execute?
Is there evidence of traction and growth potential?
Can the business clearly articulate its value proposition?
Will the funding generate measurable impact and returns?

Businesses that can answer these questions confidently are significantly more likely to secure funding.

Becoming a Bankable Business

Funding readiness extends beyond accessing capital. It is about becoming a bankable business; one that stakeholders trust to deliver sustainable growth and create long-term value.

Businesses that invest in strong governance, financial management, market positioning, and strategic planning place themselves in a stronger position not only to secure funding but also to attract customers, partners, and future investors.

From Vision to Investment: What Sisanda Ndamase’s Funding Success Teaches Entrepreneurs About Being Funding Ready

Securing funding is often viewed as the defining moment in a business journey. However, successful entrepreneurs understand that funding is not simply awarded to good ideas; it is awarded to businesses that are prepared for growth.

A recent example is entrepreneur Sisanda Ndamase, whose funding success demonstrates the importance of building a business that is investment-ready long before approaching funders.

While many business owners focus on finding the right investor, Sisanda’s journey highlights a different reality: investors and funders are looking for businesses that have already laid the foundations for sustainable growth. Behind many funding success stories is an ecosystem of support that helps founders strengthen their businesses, access opportunities, and prepare for investment conversations. This is where ie360 plays a vital role.

As an entrepreneurial growth and enablement platform, ie360 is designed to help businesses move beyond simply seeking funding to becoming funding ready. Through business support, market access opportunities, strategic networks, learning experiences, and growth-focused programmes, entrepreneurs are equipped with the tools needed to build resilient and investment-ready businesses.

ie360: Enabling Funding Readiness and Access to Capital

As an entrepreneur enablement platform, ie360 is committed to helping businesses become funding ready by connecting entrepreneurs with the knowledge, networks, and opportunities they need to grow. Rather than focusing solely on access to funding, ie360 equips entrepreneurs with the tools and insights required to position themselves as investable and bankable businesses.

The ie360 Ecosystem

A key benefit of the ie360 ecosystem is that entrepreneurs are able to identify areas for improvement within their businesses before approaching funders. Whether it is strengthening financial management, improving governance structures, refining business strategies, or demonstrating market traction, entrepreneurs gain a clearer understanding of what is required to become investment ready.

Successful Industry Engagements with Funders and Investors

By creating opportunities for meaningful engagement with funding partners, ie360 helps entrepreneurs:

Understand funding requirements and expectations
Assess their level of funding readiness
Identify business gaps that may impact funding outcomes
Build relationships with potential funders and investors
Improve their ability to present compelling investment opportunities
Develop stronger, more sustainable businesses

Tenacity: Why We Measure the Inside Out

Behind every successful entrepreneur is a set of qualities that cannot always be captured in traditional business metrics. Qualities such as resilience, determination, adaptability, grit, and the ability to persevere through uncertainty.

Through ie360, we believe that lasting business success starts from the inside out. That’s why we measure tenacity; not just performance. We seek to understand the characteristics that drive entrepreneurs to keep moving forward, even when faced with setbacks, challenges, and changing market conditions.

Looking Beyond the Numbers

Financial statements, revenue figures, and growth metrics are important indicators of business performance, but they only tell us what has happened. They do not tell us how an entrepreneur responds when faced with adversity, uncertainty, or change.

The true measure of entrepreneurial potential often lies beneath the surface.

An entrepreneur may experience setbacks, lose a key client, face funding challenges, or navigate difficult market conditions. While these situations may impact short-term performance, they also reveal something far more valuable: the individual’s ability to adapt, learn, persevere, and continue moving forward. This is why measuring tenacity matters.

By looking beyond the numbers, we gain insight into the behaviours and mindsets that influence long-term success. We begin to understand how entrepreneurs make decisions under pressure, how they recover from setbacks, and how they maintain momentum when the path forward is not always clear.

EXPLORE IE360

DOWNLOAD THE FULL NEWSLETTER (PDF)

What does “Funding Ready” really mean to SMEs?

Krissy Corner — Mon, 02 Jun 2025 12:25:55 +0000

What Does “Funding Ready” Really Mean for an SME?

In the world of small and medium enterprises (SMEs), the phrase “funding ready” is often used—but not always clearly understood. For business owners on the hunt for capital, being “ready” isn’t just a buzzword. It’s a tangible state of preparedness that blends documentation, strategy, and mindset. Investors are not just funding ideas—they’re backing execution, clarity, and confidence.

Get Your House in Order: Financials, Model & Legal

Being funding ready starts with the basics: your business needs to be structurally sound. Investors want to see that your house is in order.

Financials: You must have up-to-date and accurate financial statements, cash flow projections, and a clear understanding of your revenue model. Numbers don’t lie—and investors read them like a story.
Business Model: Can your business make money—and keep making it? Your model must clearly show how you create, deliver, and capture value. Bonus points if you can demonstrate traction.
Legal Documentation: Are you compliant? From registration certificates and tax clearance to shareholder agreements and IP rights—investors need assurance that you’re legally sound.

Scalability, Sustainability, and the Ask

Investors are not just looking for a good business—they want a great opportunity.

Scalability means your business can grow without a linear increase in cost. Can you serve 100 customers as easily as you serve 10?
Sustainability speaks to long-term viability. Is your business environmentally and socially responsible? Does it have staying power in its market?
The Ask: Clarity matters. How much funding do you need, what will you use it for, and what will the investor get in return? Be precise.

The Mindset Shift: Own Your Value and Vision

Lastly, being funding ready is a mindset. This is where many SMEs fall short.

You must believe in your value, communicate your vision with conviction, and carry the confidence that you are building something worth backing. Investors don’t just bet on numbers—they bet on founders who believe deeply in what they’re creating.

In Summary

To be funding ready is to be investor-ready—on paper and in person. You need the right documents, the right strategy, and the right mindset. When these align, you don’t just chase funding—you attract it.

Coaching vs Mentoring-Understanding the Key Differences

Vannie — Fri, 25 Apr 2025 16:50:22 +0000

People sometimes utilise this interchangeability, loading entrepreneurs to confuse who they need in their world as a guide.

Entrepreneurs benefit from both coaches and mentors and should have both is their lives at a given point in time.

In the end, it depends on where the entrepreneur is in his journey of growth and business maturity. I would offer this guidance – if an entrepreneur is a start-up on a scale-up journey and needs to achieve defined goals in a period of time then a business coach is key to helping the entrepreneur deal with the multiple priorities and achieving those performance objectives.

“Mentorship serves as a compass for entrepreneurs navigating uncharted waters, offering wisdom and insights to overcome challenges and seize opportunities.”

A mentor is a lifelong partner helping the entrepreneur navigate the complex journey with insights and advice.

Combining the strengths of both coaches and mentors allows entrepreneurs to enhance their skills while gaining wisdom and perspective from seasoned professionals. This dual support system can accelerate their growth and increase their chances of success.

Profitability vs. Revenue: Understanding the Real Measure of Success for SMEs and Entrepreneurs

Krissy Corner — Fri, 18 Apr 2025 14:51:24 +0000

For many small and medium-sized enterprises (SMEs) and entrepreneurs, revenue is often seen as the primary indicator of success. However, high revenue does not necessarily equate to a healthy or sustainable business. Profitability, the measure of how much money a business actually retains after covering expenses, is a more accurate indicator of financial health. This article explores the key differences between revenue and profitability, their importance in decision-making, and strategies for SMEs to prioritize profitability over top-line revenue.

The Key Differences: Revenue vs. Profitability

Revenue

Revenue is the total income generated from business operations before any expenses are deducted. It reflects sales performance but does not account for costs associated with production, operations, or taxes. A business can have high revenue but still struggle financially if its expenses outweigh its earnings.

Profitability

Profitability is the actual earnings remaining after deducting all operational costs, taxes, and other expenses from revenue. There are different types of profit measures:

Gross Profit: Revenue minus the cost of goods sold (COGS).
Operating Profit: Gross profit minus operating expenses.
Net Profit: The final amount after deducting taxes, interest, and other costs.

Why SMEs Should Focus on Profitability

Sustainability and Growth

Profitability ensures that a business can reinvest in itself, scale operations, and withstand economic downturns. According to a study by the Small Business Administration (SBA), about 50% of small businesses fail within five years, often due to poor cash flow management and lack of profitability.

Investor and Lender Appeal

Investors and lenders prioritize profitability over revenue when evaluating a business’s long-term viability. High revenue with minimal or no profit is a red flag indicating inefficiency or unsustainable costs.

Operational Efficiency

A focus on profitability encourages businesses to streamline operations, control costs, and optimize pricing strategies. A report by Deloitte highlights that SMEs that track profitability metrics are 30% more likely to achieve long-term success than those that focus solely on revenue.

Strategies to Improve Profitability for SMEs

Cost Management

Reduce unnecessary expenses and renegotiate supplier contracts.
Automate processes to improve efficiency.

Pricing Strategy Optimization

Avoid underpricing products or services to increase sales volume.
Implement value-based pricing strategies that reflect the true value offered to customers.

Diversification of Income Streams

Explore additional revenue sources such as complementary services or products.
Consider subscription models or retainer-based services for consistent income.

Customer Retention and Loyalty

Retaining existing customers is more cost-effective than acquiring new ones.
Invest in customer satisfaction initiatives and loyalty programs.

Visual Representation

To further illustrate the differences and impact of revenue vs. profitability, see the following graphs:

Here is the line graph comparing an SME’s revenue and profit margins over five years. The blue line represents revenue, while the red dashed line represents profit margin.

Here is the pie chart showing the breakdown of business costs. Each segment represents a typical expense category that impacts profitability.

Here is the bar chart comparing the survival rates of profitable vs. non-profitable SMEs over five years. The blue bars represent profitable SMEs, while the red bars represent non-profitable ones.

Conclusion

For SMEs and entrepreneurs, profitability is the real measure of success—not just revenue. While high sales figures may look impressive, sustainable growth, operational efficiency, and financial stability are the true indicators of a thriving business. By focusing on cost control, pricing strategies, income diversification, and customer retention, SMEs can build a resilient and profitable enterprise.

Would you like us to assist with implementing profitability strategies in your SME? Contact us today!

How Efficient Payroll Services Can Drive Operational Excellence for SMEs

Eola Scribante — Wed, 06 Nov 2024 09:59:39 +0000

How Efficient Payroll Services Can Drive Operational Excellence for SMEs

For small and medium enterprises (SMEs), every operational decision impacts the bottom line. Managing cost-efficiency, compliance, and productivity is crucial, yet payroll often consumes significant time and resources. Whether your business has five employees or fifty, streamlining payroll services can help you save money, reduce risks, and improve employee satisfaction, driving operational excellence. Is your current payroll system holding your business back? It might be time to rethink how efficient payroll services can transform your SME.

Shifting the Needle: How Payroll Efficiency Drives Operational Excellence

Payroll isn’t just about compensating employees—it’s a crucial function affecting multiple areas of your SME. Relying on manual payroll systems or outdated desktop solutions can lead to costly errors, delays, and high administrative burdens. Picture this: Your team spends hours processing payroll only to find miscalculations that frustrate employees. By improving payroll efficiency, SMEs can ensure accurate, timely payments and refocus resources on strategic initiatives like customer service and growth.

Transitioning to updated, real-time payroll solutions can significantly enhance accuracy and save time. This shift not only streamlines repetitive tasks but also gives managers immediate access to payroll data, promoting better decision-making and transparency throughout the business.

Quantifying Savings and Efficiencies for SMEs

The hidden costs of poor payroll management can be significant. Even for a small business with five employees, using manual systems can eat up valuable hours each pay cycle. Time spent on payroll administration can quickly add up, diverting resources away from strategic activities like business development.

For example:

Leave Management Costs: Inefficient leave tracking can result in overpaid leave or disputes about unpaid leave, leading to unnecessary costs. Automating leave management helps eliminate these risks by providing accurate leave balances and approval workflows. According to Occupational Care South Africa (OCSA), absenteeism alone costs the economy between R12 billion and R16 billion annually. The Human Capital Review estimates this figure to be even higher, around R19.144 billion per year.

Non-compliance with UIF Submissions: Failing to submit Unemployment Insurance Fund (UIF) contributions on time can result in penalties from SARS. While a single fine might seem manageable, recurring penalties can significantly drain your cash flow. The administrative non-compliance penalty is based on taxable income and can range from R250 to R16,000 per month for each month the non-compliance persists.

Efficient payroll services help SMEs avoid these financial pitfalls by reducing manual errors and ensuring timely submissions. This not only prevents penalties but can save thousands of rands each year, freeing up resources that could be reinvested into marketing, staff development, or operations. Additionally, reliable payroll systems foster employee trust by ensuring accurate payments and compliance, leading to a healthier business environment and long-term savings.

Value from a Compliance and Legislation Perspective

Compliance with payroll regulations is non-negotiable. For SMEs, the stakes are high—non-compliance can lead to significant financial and reputational damage. Investing in efficient payroll solutions, such as those we provide, mitigates these risks. Our updated, real-time payroll systems stay current with tax regulations, ensuring your business remains compliant.

Additionally, these modern payroll solutions prioritise the security of sensitive employee data, adhering to data protection regulations such as POPIA. This proactive approach minimises the risk of data breaches and the associated fines that can arise from non-compliance.

Moreover, effective payroll solutions streamline compliance-specific tasks, such as generating tax reports for annual filings. This means fewer sleepless nights spent worrying about audits or disputes, allowing SMEs to focus on their core operations and thrive.

Automate Payroll Processes: Invest in payroll services that automate key functions, including tax deductions, leave management, and benefits tracking. This not only saves time but also reduces administrative labour costs, allowing your team to focus on strategic initiatives.
Ensure System Integration: Opt for payroll services that seamlessly integrate with other essential business functions such as HR and accounting. This integration streamlines data management and eliminates redundancies, enhancing overall operational efficiency.
Outsource When Necessary: If managing payroll internally proves to be too time-consuming or complex, consider outsourcing to a specialised payroll service provider. This approach ensures compliance and improves efficiency without overburdening your internal team.
Conduct Regular Audits: Regularly audit your payroll processes to identify errors and optimise workflows. This proactive approach helps maintain compliance and can lead to significant cost.
Prioritise Compliance: Keep compliance at the forefront by staying informed about labour laws and regulations. Choose payroll services that adapt to changes in legislation, allowing your business to concentrate on core activities without compliance-related concerns.

Conclusion

For SMEs, operational efficiency is crucial for long-term success. Don’t let outdated payroll practices drain your resources and hinder your growth. By enhancing payroll processes and embracing updated solutions, SMEs can free up valuable resources, lower administrative costs, and mitigate compliance risks. With more efficient payroll services and systems in place, you can concentrate on what you do best—growing your business and delivering exceptional service to your customers.

The Rise of Entrepreneurial Leadership and its Significant Impact on Business Performance

Vannie — Wed, 23 Oct 2024 10:17:12 +0000

“Entrepreneurial leadership is a style of leadership that combines innovation, strategic vision, and a proactive approach to drive business growth and achieve long-term success”

The World has Changed

The business landscape is undergoing unprecedented transformations in today’s fast-paced and interconnected world. These changes, driven by various factors such as technological advancements, globalisation, evolving consumer preferences, and environmental concerns, are reshaping how businesses operate, engage with customers, and position themselves for future success.

It involves leading an organization or team with an entrepreneurial mindset, focusing on opportunity identification, risk-taking, and creating value.

The Reasons for Leadership Style Change

In the new world, leadership styles and models that we have learned and known from the past are no longer as impactful, with 70% of HR and functional heads saying that it is time for leaders to transform (Global Leadership Development study, 2024). Another important statistic for leadership transformation is that 82% of the workforce report burnout, and more than 60% of leaders say “they are used up at the end of the day,” which is a strong indicator of burnout (Forbes, 2024).

The Rise of the Entrepreneurial Leadership

The “speed dynamic” coupled with the need for innovation is creating a new type of leader – “The Entrepreneurial Leader”

Added to the challenges of a gap in Leadership skills – is the fast-paced competitive landscape, where technology, AI, customer need for instant gratification, and challenging trading conditions are the order of the day. It is no longer about discussions on situational and transformational leadership, today, it is about leaders who have the entrepreneurial spirit to scan the landscape ahead and make innovative decisions to keep their businesses ahead. While doing that, they need to inspire their team fearlessly towards one purpose.

Academics and writers call it “Entrepreneurial Leadership”.

(Source, Mickensy research, Women in the workplace 2023)

“organizing a group of people to achieve a common goal using proactive entrepreneurial skills and behaviors is no longer as impactful novating to take advantage of opportunities, optimising risk, taking personal responsibility, and managing change within a dynamic environment for the benefit of the organisation” – Roebuck.

Characteristics of Entrepreneurial Leadership

Visionary Thinking: Entrepreneurial leaders have a clear vision of where they want to take the business. They set long-term goals and inspire others to work towards a shared future.
Innovation and Creativity: They encourage and foster a culture of innovation where new ideas are welcomed and explored. Entrepreneurial leaders are willing to challenge the status quo and find creative solutions to problems.
Risk-Taking: Such leaders are comfortable with taking calculated risks. They understand that failure is often a part of the innovation process and are prepared to learn from setbacks to move forward.
Adaptability: Entrepreneurial leaders are flexible and can adapt quickly to changing circumstances and market dynamics. They are open to pivoting strategies when needed to capitalize on new opportunities.
Decisiveness: They can make timely decisions, often with limited information. This decisiveness helps keep the organization agile and responsive.
Empowerment and Team Building: Entrepreneurial leaders empower their team members by delegating responsibilities and encouraging independence. They build strong, diverse teams that collaborate effectively and share in the company’s vision.
Customer Focus: They keep the customer at the center of their business strategies. Understanding customer needs and creating value for them is a primary focus.
Networking and Collaboration: Entrepreneurial leaders often leverage networks to build partnerships, gather insights, and access resources. They understand the value of collaboration and actively seek opportunities to connect with others in their industry.
Resilience and Perseverance: They demonstrate resilience in the face of challenges and are persistent in pursuing goals despite obstacles and setbacks.
Lifelong Learning: Entrepreneurial leaders are committed to continuous learning and personal development. They seek new knowledge and experiences that can enhance their ability to lead and grow their business.

By embodying these characteristics, entrepreneurial leaders can drive innovation, inspire their teams, and successfully navigate the complexities of the business world. They play a crucial role in fostering growth and sustaining competitive advantage in dynamic environments.

Reflection for leaders:

Assess yourself against the Entrepreneurial characteristics. Reflect on your score. Write down how you will behave differently to achieve any gaps that you may have highlighted.

A Final point

“The ones who are crazy enough to think that they can change the world are the ones who do” – Steve Jobs.

A Lesson in Leadership – The Power of Reflection

Vannie — Fri, 18 Oct 2024 08:20:28 +0000

The power of reflection is often underestimated. We are often taught that great learning only takes place when you read, and listen to experts, attend webinars training programs. It is true and you must use these tools to sharpen your craft in whatever it may be.

The best learning takes place with reflection. Take time to reflect on an experience, action, emotion, or behavior and play out what worked, did not, and what you can do differently. I power my thoughts to create the awareness that creates the change.

Absolutely agree it’s not easy. But as they say “Repetition and consistency create a habit, that creates mastery” – try it

1. Communication and Influence

Do you want the power to influence people?

We all know that we are living in a time of disruption and change where the demands and stress felt by most are greater than it’s ever been. To get people to believe and follow you with fanatical discipline and excellence you have to inspire belief before action.
Having the power to influence and mobilise people to work and walk with you is so simple and yet we don’t do it.

We say “this is what we need to do, how we need to do this when it needs to be done? We talk about what, how, and when, and yes the urgency. We get this reaction.

Let me tell you about the power of why? If you want your people to follow you, to be with you as a leader, and do business
with you as an entrepreneur then tell them why?
Here are 3 things that you should be doing to get this power.

1. Know your why? Why are you in this business, why did you choose these products,
services, and industries? Why this career?
Why this change and how it links to the why of the business.

2. Share your why first before you ask for action. The why tells them that they are contributing to something greater than themselves. It inspires belief and energy. The why is the great cause that they want to be part of. It has meaning and people feel fulfilled when they do something meaningful.

3. Connect with people from the heart and then the mind.

We know that we are in times when people are seeking to connect. They want to be included. They want to know what’s in it for them before they decide to partner with you and make a decision to act. Why connects the heart?

Starbucks talks about their “why” ….

To inspire and nurture the human spirit – one person, one cup, and one neighbourhood at a time.

It feels like a home away from home. The entire taste, smell and aesthetics centered on the human spirit where people felt cared for.

Dunkin Doughnuts their competitor talks about their “what and how” make and serve the freshest, most delicious coffee and donuts quickly and courteously.

The moment you tell someone “why” you create an emotional connection with them, your brand, and your products and service.

Try it and let me know how it goes.

2. Leadership in the new era of change and disruption

a. Focus on results and not effort.

According to a Gallop survey, the number 1 stress experienced by organizations today is “having to do more with less”. I submit that added to this stress and even more challenging is having to do more with less, do it fast and do it with excellence”.

The pace, the need to adapt to changes quickly, and being agile means Competition is stronger, change is constant and headwinds are more aggressive.

Four (4) key things you need to focus on to create success and impact in your changing world and be future-ready.

a. Clear, defined purpose and vision that is consistently communicated. This not only enrolls the hearts and creates clarity of the why but allows mindset shifts through awareness and understanding of the end goal.

b. Clear roles, responsibilities, and KPIs for individuals and teams. When people know what they need to do, what the outcomes are, and how their activities contribute to the greater purpose they are present, involved, and deliver on their work to deliver
outcomes.

c. Performance feedback for results and impact. This is a proven behavioral concept.
When you give people feedback and let them know what they are doing well and how they need to do things differently to succeed they know what to focus on.

d. Constant and consistent communication to embed behavior change for the
successful delivery of outcomes.

Don’t take these actions and behaviors for granted and assume that they are implemented and it is happening. You have to create “behaviour change” by embedding fanatic discipline and wiring in processes and practices. This must become a way of work to become a way of life in organisations.
Do your assessment and be the judge of where you are with regard to these key focus areas that is needed for your success.

3. Amazing women (international womens day)

I have met the most amazing women in the last year – women whom I have learned from. Women who have grown and supported me. Women who have inspired me. Don’t put boundaries and barriers on connecting with people. You are gifted with their talents, knowledge, and wisdom and you are able to gift them with yours – creating an immense movement of sisterhood – investing and growing each other.
To all the female entrepreneurs, leaders, friends, colleagues, and sisters I salute you for your courage and brutally optimistic spirit.

4. Self development

How to change your behavior for personal and leadership growth

So with the intense trading conditions, high competition and challenging social economic, and consumer climate, we know that more than 95% of organizations are exposed to change and transformation to remain sustainable.

Studies have shown ( Mckinsey Report 2017, 2021) that less than 20% of companies see results and impact from leadership training and development. Only 7% of CEOS believe that they are building global leaders whilst research continues to indicate that only 10% of executives believe that the development has a clear business impact. Leadership development is in Industry worth more than 50 billion dollars but has shown disappointing results.

We looked at what’s missing – what do we need to do differently to create change and impact?

In our work which includes more than 10 000 pieces of data, research, observation, experts and behavioral scientists; commentary and findings, and case studies we were able to experience and see 6 key principles that created behavior change

1. Lead yourself before leading others.

Leaders ourselves feel overwhelmed and stressed and in that mode, we downward spiral and cannot think clearly of solutions or be
motivated for success.

2. Self-transformation is key to changing behavior and actions.
a. Work on controlling your thoughts, mindset, and beliefs, and your behavior will change. How we think is how we act. Behaviour creates action and attitude for success.

3. Reward and Social incentives.

4. Discipline, consistency, to wire in thoughts behaviors, and creating a habit.

5. Translate the strategy into leadership behaviors that are critical to the environment and then build leaders’ capability for strategic success.

6. Continuous learning and reflection. This can be achieved through mentorship and bite-size learning programs that ensures self-awareness and learning by doing.

5. Success Chasers

Key principles that will help you achieve your success in change and crisis.

1. Believe in your idea and try different things to make that idea a reality.

2. Thinking and doing. You must do both. Find time to think, design and be creative. But take action to make it happen.

3. Act fast and get it done.

4. The hardest thing to manage in a crisis is your own psychology. “Optimism is rooted in truth” Be authentic but be brave and courageous to know you can do it.

5. Be Decisive

6. Make principal decisions rather than only business decisions.

7. Be in the detail. Leaders must be involved. All hands on deck.

8. Live with the strategy – make it a part of your daily life.

9. Remove boundaries, department silos, and bureaucracies. Work as a team focused on the
end goal.

10. Build relationships. Give priority to the uncomfortable ones and make it work.

6. Why you need to Recruit for culture fit

Cultural fit is the intangibles that define the leadership, team, and work styles. If the candidate has the experience and expertise but their values and priorities are note aligned to the organization then that employee will struggle in that environment making it very difficult for his potential to be unleashed and ultimately making it a very costly exercise for the company.

3 reasons why you should hire for culture fit:
1. Motivates employees and inspires productivity – employee feels like they belong and are enrolled in the values and aspirations of the organisation.

2. Saves money and time – you can coach for skills enhancement when the employee is willing and excited to fit in and learn and grow.

3. Creates a collaborative work environment as expectations and values are aligned.

7. An Entrepreneur is a Salesperson

a. An entrepreneur is a visionary – has ideas and takes action to implement them.

b. Risks do not have to be costly. Create a focus group and test ideas for demand. Invest time and energy if there is a demand.

c. An entrepreneur must create an environment to inspire performance and commitment. Your energy, the people you are with, what you
learn daily and engaging people and the mind.

8. Recruitment – International Women’s day

“Lets forge a more inclusive world for women” through your recruitment strategy

If I had to ask the question

Are you as a leader or organisation intentional about ensuring your recruitment strategy is targeted at employing women? That It is not a tick-box exercise for BEE scorecards but authentically appoints women in key and critical roles. You then go one step further and create an environment for them to grow and flourish in?

What would your answer be?

(Source, Mickensy research, Women in the workplace 2023)

The picture paints a gloomy picture and tells us we are not bold enough to “inspire diversity”.

All research indicates that women are more transformational leaders than men. Their levels of creativity and empathy and ability to harness the employee experience is a winning formulae.

The question then is why is there so few women in senior roles.

The answer:
We must have the courage to question the perceptions and barriers that exist and
then we must have the courage to act on them.

2 steps
1. The first step is to create a recruiting strategy that intentionally seeks out the best women for the role that you will hire and appoint into your business. If it’s not intentional then it will not happen. Look for talent instead of only experience. Talented women who you can unleash the skill and through development and support help create their success.

2. The second step is to create an environment for them to flourish in.

The Many Faces of Leadership in the New World of Business for SMMEs in South Africa

Vannie — Mon, 08 Jul 2024 07:56:02 +0000

Refresh, Re-set, Restart

In the rapidly evolving business landscape of South Africa, Small, Medium, and Micro Enterprises (SMMEs) play a pivotal role in driving economic growth and creating jobs. As these enterprises navigate through unprecedented challenges and disruptive changes, the concept of leadership is undergoing a profound transformation. Leaders of SMMEs must adapt to new realities that emphasise resilience, agility, inclusivity, and innovation, ensuring their businesses not only survive but thrive in this dynamic environment.

Why is Leadership Transformation Crucial for South African SMMEs?

Despite the historical evolution of leadership concepts, effective leadership remains a challenge for many businesses. Gallup’s report indicates that only 15% of employees globally feel engaged at work, highlighting a significant gap in leadership effectiveness. In South Africa, this gap is particularly crucial for SMMEs, which are often the lifeblood of local economies and communities.

To bridge this gap, leaders must reimagine their roles and responsibilities.

As Professor Hitendra Wadhwa suggests, leadership is about “bringing out the best in yourself and others in pursuit of a common purpose.”

This definition is especially relevant for SMMEs, where leaders must balance personal growth with fostering a collective team spirit in often resource-constrained environments.

Transforming the Inner Self

Understanding Your Purpose: For South African SMME leaders, leading with purpose means aligning their business goals with a mission that benefits not just their enterprise but also their communities and the broader society. Purpose-driven leadership can inspire teams by creating a vision that extends beyond financial success, fostering a deeper engagement with employees and stakeholders.

Adopting a Growth Mindset: SMME leaders must cultivate a mindset of continuous growth for both themselves and their teams. This involves staying open to feedback, continually seeking new knowledge, and encouraging a culture of lifelong learning. In the competitive and often unpredictable market landscape of South Africa, fostering a growth mindset helps SMMEs remain agile and innovative.

Self-awareness and Emotional Management: Effective leadership requires deep self-awareness and emotional intelligence. Leaders must be adept at managing their emotions and behaviours, setting an example for their teams, and exercising situational leadership. Developing habits and disciplines that support focused and sustained change is essential for navigating the unique challenges faced by South African SMMEs.

As Carl Jung wisely noted, “Who looks outside, dreams; who looks inside, awakes.”

Cultivating Relationships and Connections

Igniting Team Energy for High Performance: Leaders must be able to inspire their teams by explaining not just what to do, but why it matters. This approach aligns the team’s efforts with the broader purpose and goals of the business, fostering a sense of ownership and motivation.

Nurturing Inclusivity and Diversity: Inclusivity and diversity are not just buzzwords but strategic imperatives for South African SMMEs. Given the country’s rich cultural landscape, leaders must create inclusive environments where diverse perspectives are valued and leveraged. Promoting diversity within the team enhances creativity and problem-solving, which are crucial for innovation and growth.

Fostering Collaboration: The rise of remote work and digital communication has changed how teams collaborate. Leaders must themselves adapt by using technology to facilitate effective communication and foster a sense of connection within their teams. By promoting a more collaborative and horizontal approach, leaders can harness the collective strengths of their teams.

As Michael Jordan aptly put it, “Talent wins games, but teamwork and intelligence win championships.”

Adapting to All Situations

Mastering the Art of Situational Leadership: Effective SMME leaders understand that they cannot rely on a single operational mode. They must be versatile, able to shift between pragmatic and visionary approaches as situations demand. Mastering the art of reading the business environment and responding appropriately is crucial for success in the diverse and often challenging South African market.

Embracing Adaptability and Agility: In South Africa’s rapidly changing business environment, SMME leaders must be agile and adaptable, ready to pivot and make informed decisions amidst uncertainty. Traditional, rigid leadership styles are increasingly inadequate. Agile leaders champion a culture of innovation, seeking opportunities even in the face of adversity.

As Ken Blanchard observes, “The most effective leaders are those who have the flexibility and adaptability to adjust their style to the situation and people they are leading.”

Concluding Thoughts

As South African SMMEs continue to navigate the complexities of the modern business world, their leaders must reimagine their roles and approaches to effectively tackle challenges and seize opportunities. This new era calls for leaders who are adaptable, resilient, inclusive, and purpose-driven. By prioritising their team’s well-being, embracing diversity, fostering collaboration, and creating environments conducive to growth and innovation, leaders can ensure their SMMEs not only survive but thrive. Embracing these qualities will enable leaders to build stronger, more sustainable enterprises that contribute positively to their communities and the broader South African economy.

Raise your Leadership Voice

Wayne Hill — Mon, 20 May 2024 09:50:54 +0000

“We All Have a Leadership Voice”

Vannie Pillay told me this.

Have you ever heard the phrase “leaders are not born, but made?” Well, it’s not entirely true, because at both the front and the end of the curve sit the outliers. Some are definitely more gifted than others, but all of us need to nurture our skills, gifted or not. Leadership is a skill that requires learning and unlearning, focus, sacrifice, and determination. Over the years, these are the small jewels I’ve gathered, from being a 16-year-old earning his first wages baking bread to running businesses with turnovers in double billions.

1. LISTEN!

It’s not as easy as it sounds. We are all conditioned to listen to respond. The loudest voice often gets the most attention. But practicing active listening, or listening with intent, often means saying nothing at all. “I hear what you are saying” is not a listening response either.
But, I won’t be obsequious to anyone who doesn’t speak the truth.

2. HUMILITY

Some people think this means being humble. It plays a part, but it’s not my “go-to” definition. For me, it’s a powerful tool to ensure I don’t think my point of view is more important than yours.
Do no harm – take no sh1t.

3. BE SELF-AWARE

How you arrive vs. how you show up. Earn your stripes.
How attached are you to your own opinions?
Your ego and your knowledge have no inherent link.

4. Which brings me to LEARN

Academic learning is important. Don’t let anyone tell you that Qualified by Experience (QBE) is the only thing that matters. The rigor of study creates discipline and a balanced view of what knowledge you need. You’ll get experience by practicing what you learn – see point 7.
If you don’t know something, don’t fear it. Fear is very much an absence of knowledge. I try to learn every day. If you follow principles 1 and 2, learning opportunities will come to you quickly.

5. COMMUNICATION

Sharing information isn’t communicating.
Until we reach a common understanding of each other’s message, we aren’t communicating.
If we don’t close the feedback loop, we will fail at this 100% of the time.

6. SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD

This one comes from Stephen R. Covey, and it should be tattooed on our arms.

7. YOU ARE NOT ENTITLED TO ANYTHING. EVER.

8. Lastly, we aren’t perfect. Often, we will fall short of the leadership principles and high standards we set for ourselves. It’s important to have enough time to reflect each day. By doing this, you will identify when you have fallen short and what you need to do to correct yourself. Don’t get so busy with busyness that you are stripped of TIME TO THINK.

Written by Wayne Hill

Wayne, a member of Oaktree People Solutions coaching program (BSmart Grow Me). has been in the hospitality business for over 34 years.

From humble beginnings working as a baker, through to managing 5 star Hotel properties and complex Food and Beverage assignments around the world, Wayne eventually worked his way up to being the CEO of a large South African employer. Shifting gears after that, Wayne joined the People Group as an executive in charge of Staffing Solutions.

He spends his free time playing golf and cooking, and exercising his leadership voice to positively influence the lives of those he touches, paying it forward.